ISO 9001:2008 Auditor Update (Onsite Course)

Course Fee: USD $2000.00*
Continuing Education Units: 0.8
Course Duration: 1 Day

Request Onsite Class Proposal


This course explains how the process approach of ISO 9001:2008 is also the best way to conduct internal audits. Many organizations schedule and perform audits based on the ISO 9001:2008 clause structure. Auditing by clause instead of process defines an artificial scope. And, the plan-do-check-act structure ISO 9001:2008 means the audit of a single clause may not fully address the requirement, since the complete requirement may span multiple clauses.


Some organizations schedule their audits by department. Although an improvement over the clause-by-clause view, this type of audit is restricted by a scope that stops at the artificial boundaries of the functional area. For processes that span multiple departments, this scope limitation will cause auditors to not examine the critical interfaces and interactions between departments.

A better strategy is to schedule a combination of “horizontal” process audits and “vertical” department audits. Some systems may conform to the ISO 9001:2008 requirements, but remain fragmented and ineffective. Conducting audits using the process approach goes beyond auditing for conformity. These audits evaluate process results (effectiveness) and identify opportunities for improvement.

The course uses a process “turtle” diagram to convey the elements of a process: inputs, resources, methods, measures, and outputs. An “octopus” diagram is used to show how an organization must focus on its customer-oriented processes. Exercises are included on 1) how to develop a turtle diagram, 2) use it to develop a process checklist, and 3) use the checklist to interview the instructor.

Auditing with the process approach helps explain and promote the ISO 9001:2008 process approach to others in the organization. Update your auditors on how to perform more value-added audits. Shift the emphasis of your audit program from conformity to mprovement.


Anyone involved in scheduling audits, performing audits, or managing an audit program. The course will be of special interest to previously trained auditors wanting to update themselves on how to conduct audits using the process approach.


Audit Concepts

  • Audit Definition
  • Audit Requirements
  • Quality Principles

Process Approach

  • Process Concepts
  • Process Identification
  • Process Interaction
  • Process Model
  • Process Map

Audit Approach

  • Audit Focus
  • Audit Strategies
  • Supplier-Customer
  • Function-Process
  • Audit Schedules
  • Audit Tools

Audit Activities (using Process Approach)

  • Initiation
  • Preparation
  • Execution
  • Reporting
  • Completion
  • Follow-Up


  • Auditor Principles
  • Process Approach


The course is taught as a one-day class with 8 contact hours.


The student certificates display 0.8 Continuing Education Units.


Students will receive copies of all the presentation slides. Although references are made to ISO 9000:2005, ISO 9001:2008, and ISO 19011:2011, these documents are not supplied since students should already have copies or access to copies. The documents are not needed for class use.


The flat rate for the 1-day onsite course is $2000, plus $25 per student, plus instructor travel expenses. Class size should be at least 4 students and no more than 20 students.


The course author and instructor is a RABQSA and IRCA certified Lead QMS Auditor.


If you have any questions about this course, please call us at 770-862-1766 . You may also send an e-mail to

Whittington & Associates

We are committed to providing expert training, effective consulting, and valuable auditing. If you have any questions about our services, please contact us at 770-862-1766, or